Privacy Policy

Cleanoria LLC (“Cleanoria,” “we,” “us,” or “our”) operates the website cleanoria.com and provides residential and commercial cleaning services through a network of local partners across the United States. We also operate a professional community for cleaning business owners, provide educational resources, and offer business consulting services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, interact with us through third-party platforms, or participate in our community programs.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with these terms, please do not access or use our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with us, including:

• Service Requests: Name, email, phone number, physical address, service location details, scheduling preferences, and special instructions
• Payment Information: Billing address and payment card details (processed securely through third-party payment processors — we do not store full card numbers)
• Partner Applications: Business background, investment capacity, location preferences, employment history, and related documentation
• Community Membership: Name, business name, location, and contact information provided when joining our professional community
• Communications: Emails, form submissions, chat messages, phone call records, and survey responses
• Employment & Contractor Applications: Resume, work history, references, and information required for background checks (with your consent)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device type, browser type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Cookies and similar tracking technologies (see Section 8)

1.3 Information from Third-Party Platforms

We receive information about you from third-party service platforms and lead generation partners that connect homeowners with cleaning service providers. This information may include your name, contact details, service address, and the nature of your service request. We receive this data through secure API integrations and use it solely to fulfill your service request and improve our operations.

These third-party platforms may include home services marketplaces, lead generation services, and professional networking platforms. Each platform has its own privacy policy governing how it collects and shares your data.

We may also receive information when you authorize your account on a third-party platform to connect with our services (for example, through OAuth or similar authorization protocols). This may include your platform profile information, service history, and account preferences.

1.4 Information from Background Checks

For employees, contractors, and partner applicants, we may conduct background checks through authorized third-party screening services. These checks are performed only with your written consent and in compliance with the Fair Credit Reporting Act (FCRA) and applicable state laws.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, assign cleaning teams, deliver services, and manage recurring appointments
• Communication: To respond to inquiries, send booking confirmations, appointment reminders, service follow-ups, and satisfaction surveys
• Lead Management: To manage and respond to service requests received through third-party platforms, our website, and other channels
• Quality Improvement: To analyze service quality, gather feedback, train staff, and continuously improve our operations
• Partner Operations: To process partner applications, support our partner network, and ensure brand standards compliance
• Community Management: To facilitate our professional community, organize events, webinars, and educational programs
• Marketing: To send promotional offers, newsletters, and updates about our services (with your consent where required by law)
• SMS/Text Messages: To send appointment reminders, service updates, and promotional messages (with your express consent; see Section 2.1)
• Analytics: To understand website usage, measure marketing effectiveness, and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address fraud, unauthorized access, and other harmful activity

2.1 SMS/Text Messaging

If you opt in to receive text messages from Cleanoria, you consent to receive automated and non-automated text messages related to your service appointments, account updates, and promotional offers. Message and data rates may apply. Message frequency varies.

You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Opting out of promotional messages will not affect transactional messages related to your active service appointments.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Local Partners: We share your service details and contact information with the Cleanoria partner location in your area to fulfill your cleaning request. Each partner is required to handle your data in accordance with our privacy standards.
• Service Platform Partners: We exchange information with third-party platforms through which you may have submitted your service request, for the purpose of managing service delivery, communication, and performance reporting.
• Payment Processors: We share billing information with secure, PCI-compliant third-party payment processors to complete transactions.
• Background Check Providers: We share necessary information with authorized screening services to perform background checks on employees, contractors, and partner applicants (with their consent).
• Analytics Providers: We use third-party analytics services (such as Google Analytics) to understand website usage patterns.
• Marketing Partners: We may share aggregated, non-personally identifiable information with marketing partners to improve ad targeting and campaign performance.
• Professional Advisors: We may share information with attorneys, accountants, insurers, and other professional advisors as necessary for business operations.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our rights, property, and safety.

We do not sell your personal information to third parties. We do not share your data for purposes unrelated to providing and improving our services.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS) for all website communications
• Secure cloud storage with access controls and authentication
• Role-based access — only authorized personnel can access customer data
• Regular security reviews and vulnerability assessments
• PCI-compliant payment processing through certified third-party providers
• Employee training on data protection and privacy practices

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy:

• Active customer records: For the duration of our business relationship plus 3 years
• Service history: Up to 7 years for tax, insurance, and legal compliance purposes
• Marketing contacts: Until you unsubscribe or request removal
• Partner applications: For 2 years after the decision, or longer if a partnership agreement is signed
• Employee/contractor records: As required by federal and state employment laws

When your data is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

6.1 General Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Object to or restrict certain processing of your data
• Request a portable copy of your data

6.2 California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights:

• Right to Know: You may request that we disclose what personal information we have collected, used, disclosed, and sold about you in the preceding 12 months.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell personal information. If this practice ever changes, we will provide a “Do Not Sell My Personal Information” link.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Limit Use of Sensitive Information: You may limit the use and disclosure of your sensitive personal information.

To exercise any of these rights, please contact us using the information in Section 12. We will respond to verifiable requests within 45 days. You may also designate an authorized agent to make a request on your behalf.

6.3 Other State Privacy Laws

Residents of other US states (including Virginia, Colorado, Connecticut, and others with consumer privacy legislation) may have similar rights under their respective state laws. We will honor valid privacy requests in accordance with applicable law. Please contact us for details.

7. Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals. Our website does not currently respond to DNT signals. However, you can control cookie preferences through your browser settings.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device.

• Essential Cookies: Required for the website to function properly (session management, security, user preferences)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
• Functional Cookies: Remember your preferences and settings for a better experience

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. For more information about cookies, visit allaboutcookies.org.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

11. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you in accordance with applicable federal and state laws. Notification will be provided via email, posted notice on our website, or other means as required by law. We will also notify relevant regulatory authorities as required.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@cleanoria.com
• Website: cleanoria.com/contact
• Company: Cleanoria LLC

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date. For material changes, we will provide additional notice (such as by email or prominent website notice). We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.